I'm having trouble updating After Effects CC 12.0 to 12.2. Since my computer was formatted I lost the latest version. Adobe Creative Cloud is not offering the update. I downloaded the patch installer adobe (AfterEffects_CC_12_2_ftr) to install the update manually but is showing a fault message in the upgrade asking to contact support. I've tried to upgrade on the administrator account, but keeps showing the same message. I need some help! :/
Could not apply updates
The updates have been suppressed by the Administrator. Contact him to apply them on your machine.
If the problem persists, contact customer support for further assistance.
No update available on Creative Cloud.
Update your Creative Cloud software and then see if it will let you update AE.
Alternatively, you are several versions behind. You could look to install CC 2014 or CC 2015 (although, CC 2015 has caused issues for some people, so I'd start with installing CC 2014).
Hi Szalam, thanks but...yeah, I've checked before. There's no updates to Creative Cloud.
I don't like the new versions...too bug, heavy e there are several features that they took out in this versions that I still use. I prefer keep the CC and update it.
Uninstall, run the Adobe CC Cleaner Tool, and reinstall.