3 Replies Latest reply on Jan 15, 2016 8:51 AM by Szalam

    After Effects CC Adobe patch installer update from 12.0 to 12.2 - fail message update

    studiop48845582

      I'm having trouble updating After Effects CC 12.0 to 12.2. Since my computer was formatted I lost the latest version. Adobe Creative Cloud is not offering the update. I downloaded the patch installer adobe (AfterEffects_CC_12_2_ftr) to install the update manually but is showing a fault message in the upgrade asking to contact support. I've tried to upgrade on the administrator account, but keeps showing the same message. I need some help! :/update fail.jpg

       

      Failed update.

      Could not apply updates

      The updates have been suppressed by the Administrator. Contact him to apply them on your machine.

      If the problem persists, contact customer support for further assistance.


      no update avaiable.jpg

      No update available on Creative Cloud.