Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
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Creative Cloud support (all Creative Cloud customer service issues)
You can try this:
Please “check your hosts file”, step 3 shows how reset or clear blocking entries
You can try using the ”Fix Host File option” in the Creative Cloud Cleaner Tool.
Entries in the computer’s host file can prevent access to Adobe services. You can run the host file fix option within the Creative Cloud Cleaner Tool to modify the entries.