24 Replies Latest reply on Aug 29, 2016 2:58 PM by srishtib8795206

    Adobe InDesign CC 2015 - Program has stopped working

    dough98759779 Level 1

      After applying updates to CC 2015 applications from the Creative Cloud client yesterday, Adobe InDesign 2015 no longer functions. It launches the splash screen and a few seconds later an error message shows the following:

      IDError1.png

      The Windows event viewer shows the following:

      IDError2.png

      I have tried uninstalling and reinstalling the application with restarts in between and cleaning up any InDesign directories I could find. I have fully uninstalled, restarted, and reinstalled the VC Redist relating to the MSVCR120.DLL file. Ran SFC /SCANNOW as well. InDesign CC 2014 works fine. No other CC 2015 application has any issues.

       

      OS: Windows 7 SP1 Enterprise 64 bit

       

      Any assistance with this matter would be greatly appreciated. Thank you.