When trying to import photos I get an error that says: preview is unavailable for this file. Then when I try to upload those files, a grey box comes up for each picture with the file name and that error message -preview is unavailable for this file but no photo. The files are jpegs. I am using Lightroom CC Help?
Some additional information. I got these photos of my granddaughter from my son through Dropbox. I checked the files under properties and found that they were listed as "some properties blocked" So I checked the box for "unblock" and hit apply. The blocked message went away. I then took the original photos out of the file folder they were in. Went back to LR and made sure those grey boxes with the preview is unavailable for this file was gone. I then went back to the new files with the unblock status in a new file folder and tried to import into LR...same thing happened again! UGH
Could you please copy the images from Dropbox to a new folder on the computer/Pictures Folder.
Also then try to import the images in Lightroom, and also please check if you have Read and Write Permissions on the images.