I have had creative cloud subscription for a long time. I moved and the credit card billing address changed. I got notified that Adobe would close my account due to a billing issue. I have updated the billing information and tried another card, and get a successful message. But the next time I sign on, I get one less day of use of apps. I have been on chat twice and been told that the problem is resolved, but it isn't. Sometimes it looks like noone is home at Adobe.com. Is there an email where someone might respond and fix the issue rather than promising that everything is ok when it is not?
No email that I know about, you are simply going to have to ask a 1st level chat agent to escalate
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
Be sure to remain signed in with your Adobe ID before accessing the link below
Creative Cloud support (all Creative Cloud customer service issues)
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Thank you for your suggestion. I asked for escalation of chat representative. I guess Tuesday will be the soonest I can hope to resolve this. The telephone link led me back to chat vs forum only (no phone number). Maybe the menu changes on weekdays, but right now, there is no phone number available.