2 Replies Latest reply on Jan 16, 2016 2:08 PM by IsleofGough

    billing

    IsleofGough Level 1

      I have had creative cloud subscription for a long time. I moved and the credit card billing address changed. I got notified that Adobe would close my account due to a billing issue. I have updated the billing information and tried another card, and get a successful message. But the next time I sign on, I get one less day of use of apps. I have been on chat twice and been told that the problem is resolved, but it isn't. Sometimes it looks like noone is home at Adobe.com. Is there an email where someone might respond and fix the issue rather than promising that everything is ok when it is not?