1 Reply Latest reply on Jan 18, 2016 6:57 AM by BobLevine

    Indesign CS6 keeps crashing on Macbook Pro running El Capitan

    luciefb

      When trying to boot Indesign it crashes and give me this crash report: InDesign CS6 Crash - Pastebin.com

       

      Here's the steps I've taken so far:

      1. Autohide menu is checked off (It was never checked to begin with).
      2. I cannot reset the preferences using the shortcut shift+control+option+command. That crashes as well.
      3. The location where the preferences folder and cache files are supposed to be does not exist. That is likely due to the fact that I ran a cache a preferences cleaner when I upgraded to El capitan and Indesign hasn't booted properly since, so it hasn't been able rebuild the preferences.
      4. I tried to uninstall and reinstall but the adobe uninstaller crashes as well.

       

      MacBook Pro (15-inch, Mid 2012) running version 10.11.2

      2.3 GHz Intel Core i7

      16 GB 1333 MHz DDR3

      NVIDIA GeForce GT 650M 512 MB

       

      Any ideas?