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Did you update to the latest version of ID CS5?
BTW: I recommend to upgrade to CC too as workflows between several versions is always causing damage and huge problems. Working between CS5 and CC2015 is a step between 5 (CS5.5, CS6, CC, CC2014 and CC2015) full versions which is impossible to perform without problems.
Thanks so much Willi. Unfortunately my company will not upgrade at the moment. Yes, it is the latest version is ID CS5, checked for updates etc. *sigh*
Ideally I would love to upgrade and not have any problems, but in the mean time, I don't know what to do, or why they would make it that the basic idml file can no longer be opened on older versions (other than always making everyone go to CC).
you say: "Just freezes and doesn't move."
How long do you wait until you end the process?
Sometimes it takes a few minutes until an IDML file is reconstructed to an InDesign document.
With complex IDML files this could take its time. Had one, that took 15 to 20 minutes.
Also: How do you get the IDML?
Maybe it is corrupted through the transmission process?
I would recommend, that your client should zip up the file before handing it over to you.
And the client should open the IDML in the version of InDesign that created the file. Maybe something went wrong by exporting to IDML.