1 Reply Latest reply on Jan 20, 2016 8:56 AM by abbeyv21110987

    computer stolen, how to install on another computer

    abbeyv21110987

      our house was broken into and my apple mac with wireless adobe software on it for university purposes was taken. Can i redownload this onto a different computer so i can continue my work? is there a way of stopping it from being used on the other computer?

      are there theft policies to protect people in this sort of situation from having to start a new subscription?

        • 1. Re: Our house was broken into
          Ned Murphy Adobe Community Professional & MVP

          Your subscription allows for having two machines with working installations, so you can install and sign in on a second machine.  You can also try contacting Adobe Support to see if they can sign you out of any currently signed-in installation (the stolen one) so that it cannot be used.  As far as I know there are no theft policies in your subscription/license agreement.

           

          For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
          Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

          Creative Cloud support (all Creative Cloud customer service issues)
          http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )