7 Replies Latest reply on Jan 24, 2016 1:38 PM by ellie98191958

    True Type fonts disappearing when editing in trial version

    ellie98191958

      I'm trying out a trial version of Adobe because I need two things: 1) a way to edit pdfs obviously, and 2) a way to insert live links into pdfs. So far the trial is great!

       

      However, I ran into a problem while editing a pretty text heavy 13 page document. The document had been made originally in iweb. I had no problem editing the first 10 pages, but the last 3 have taken 3 days. Random text disapears after about 3 minutes of editing. I've gone through and changed the fonts to a true type (first Arial) which seemed to helped, but just when I had only a paragraph left to go, the problem started happening again. So I started to change everything to Helvetica. Same thing: almost done and disappearing text again. I'm afraid I won't be able to finish the document, but I'm so close! ugh!

       

      I just need to get this document fixed and I can retype it from scratch at a later date, but a deadline looms (actually, I've already missed it).

       

      Any ideas on how to fix this problem?

        • 1. Re: True Type fonts disappearing when editing in trial version
          girijaAgarwal Adobe Employee

          We are unable to reproduce the issue at our end.

          Could you please share the pdf file with us?

          • 2. Re: True Type fonts disappearing when editing in trial version
            ellie98191958

            Hi, thanks for reply. Where do you want me to send the pdf file?

            I don't see that I can upload it here...?

            • 3. Re: True Type fonts disappearing when editing in trial version
              ellie98191958 Level 1

              Okay, I'm trying to attach the file this way...

               

               

                    From: girijaAgarwal <forums_noreply@adobe.com>

              To: Elli England <toxicgrin@yahoo.com>

              Sent: Tuesday, January 19, 2016 10:11 PM

              Subject:  True Type fonts disappearing when editing in trial version

                  

               

               

              True Type fonts disappearing when editing in trial version

              created by girijaAgarwal in Editing & Exporting PDFs - View the full discussionWe are unable to reproduce the issue at our end.Could you please share the pdf file with us? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8408819#8408819 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8408819#8408819 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Editing & Exporting PDFs by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

               

              • 4. Re: True Type fonts disappearing when editing in trial version
                try67 MVP & Adobe Community Professional

                You can't upload files directly here. Upload them to a file-sharing website (Google Drive, DropBox, etc.) and post a link to them instead.

                • 5. Re: True Type fonts disappearing when editing in trial version
                  ellie98191958 Level 1

                  Here you go!

                  https://www.dropbox.com/s/in8c8tep8c4ey98/Eng%2060%20F15%20with%20links%203%20.pdf?dl=0

                   

                   

                   

                        From: try67 <forums_noreply@adobe.com>

                  To: Elli England <toxicgrin@yahoo.com>

                  Sent: Sunday, January 24, 2016 1:32 AM

                  Subject:  True Type fonts disappearing when editing in trial version

                      

                   

                   

                  True Type fonts disappearing when editing in trial version

                  created by try67 in Editing & Exporting PDFs - View the full discussionYou can't upload files directly here. Upload them to a file-sharing website (Google Drive, DropBox, etc.) and post a link to them instead. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8422640#8422640 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8422640#8422640 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Editing & Exporting PDFs by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                   

                  • 6. Re: True Type fonts disappearing when editing in trial version
                    Dov Isaacs Adobe Employee

                    I downloaded the sample file and played with editing it, more specifically content on the last three pages, without any issues at all for well over fifteen minutes. No contents disappearing at all. I did have to use alternative fonts since I don't have Helvetica Neue on my system, only Helvetica Neue Std. But otherwise, nothing out of the ordinary.

                     

                    Note that there is nothing different about the so-called “trial version” than what you otherwise subscribe to. It is the same exact executable except that once your trial period is up, it won't continue to run unless you subscribe.

                     

                    That having been said, I believe that when you first download and install, you have the original executable that was released last year. There have been three very significant updates since then containing feature updates and very many bug fixes. Unfortunately, I don't believe that you can download and install the updates when running in trial mode. Maybe your issue is a bug that was fixed by those updates.

                     

                             - Dov

                    • 7. Re: True Type fonts disappearing when editing in trial version
                      ellie98191958 Level 1

                      Okay. I'm still running into significant problems after just a few minutes of use.

                      I do plan on purchasing the full edition, but I can't do it for a week (and I want to finish these documents), so maybe that will solve the issue.

                      Thanks for the insight.

                      Elli

                       

                       

                            From: Dov Isaacs <forums_noreply@adobe.com>

                      To: Elli England <toxicgrin@yahoo.com>

                      Sent: Sunday, January 24, 2016 11:45 AM

                      Subject:  True Type fonts disappearing when editing in trial version

                          

                       

                       

                      True Type fonts disappearing when editing in trial version

                      created by Dov Isaacs in Editing & Exporting PDFs - View the full discussionI downloaded the sample file and played with editing it, more specifically content on the last three pages, without any issues at all for well over fifteen minutes. No contents disappearing at all. I did have to use alternative fonts since I don't have Helvetica Neue on my system, only Helvetica Neue Std. But otherwise, nothing out of the ordinary. Note that there is nothing different about the so-called “trial version” than what you otherwise subscribe to. It is the same exact executable except that once your trial period is up, it won't continue to run unless you subscribe. That having been said, I believe that when you first download and install, you have the original executable that was released last year. There have been three very significant updates since then containing feature updates and very many bug fixes. Unfortunately, I don't believe that you can download and install the updates when running in trial mode. Maybe your issue is a bug that was fixed by those updates.          - Dov If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8423663#8423663 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8423663#8423663 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Editing & Exporting PDFs by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.