2 Replies Latest reply on Jan 20, 2016 11:12 AM by s.trag

    "The following files could not be imported because they could not be read" (768) - HELP!!!

    s.trag

      So I need some help...I have a MacBook Pro and had Lightroom 6.  I upgraded to El Capitan and Lightoom 6.1 then 6.2 and then removed Lightroom and went back to 6.0 after a ton of crashes.  Sometime along the way my Lightroom quit reading RAW (.ARW) files from my Sony A6000.  I've upgraded to 6.3 now and am still having the same issues. The error reads:
      "The following files could not be imported because they could not be read" (768)

       

      My system info is as follows:

       

      Lightroom version: 6.3 [ 1052427 ]

      License: Perpetual

      Operating system: Mac OS 10

      Version: 10.11 [2]

      Application architecture: x64

      Logical processor count: 4

      Processor speed: 2.9 GHz

      Built-in memory: 8,192.0 MB

      Real memory available to Lightroom: 8,192.0 MB

      Real memory used by Lightroom: 1,332.0 MB (16.2%)

      Virtual memory used by Lightroom: 2,435.6 MB

      Memory cache size: 1,541.6 MB

      Maximum thread count used by Camera Raw: 4

      Camera Raw SIMD optimization: SSE2,AVX

      Displays: 1) 1280x800

       

       

      Graphics Processor Info:

      Check OpenGL support: Failed

      Vendor: Intel Inc.

      Version: 4.1 INTEL-10.12.13

      Renderer: Intel HD Graphics 4000 OpenGL Engine

      LanguageVersion: 4.10

       

      I'm at a loss and could use some help as if I can't import, my Lightroom is no good to me if I can't import!

       

      Can anyone help?