I bought creative cloud with Photoshop and Lightroom, I download the creative cloud desktop programme, but when I open it up, it just comes up with a blank window. Or when it has got further that this stage it's telling me that there was an error in install. Ive uninstalled and installed again a few times but this hasn't fixed it. What next?
first, close your cc desktop app.
then, rename the opm.db file by:
navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
and rename the opm.db file to opm_old.db, eg
finally, launch your cc desktop app.