What computer operating system for your Premiere Elements 13? Have you updated 13 to 13.1 yet using an opened project's Help Menu/Updates?
Is the problem specific to a particular Music Score? If so, which one?
What are the properties of the video file involved? How does it differ from the ones that have no associated audio issue?
Does the problem exist if you open a new project?
Is the music file when the problem exists - Soundtrack or one of the numbered Audio Tracks?
What happens if you move the audio to an unused or newly created numbered Audio Track?
Let us start here and then decide what next based on the details in your reply. Any questions or need clarification, please do not hesitate to ask.
Thanks for your response. Have not upgraded to 13.1. Will do so.
Problem occurs with "Bedtime Story" and have not tried another over that video clip. Other audio files on same track function fine
Music file is placed on Audio 2
Have not tried it on another track
Did delete the video file and audio plays fine over all other video files
Please look at the different audio track idea - Soundtrack and different new or existing numbered audio tracks.
Does Volume or Gain adjust to the Music Score help the situation which is specific for this video clip-Bedtime Music Store issue?
What are the properties of the video involved? And, how do they differ from other video files which have Bedtime Music Score directly above or below them?
the volume and gain adjustments did not help. The video clips all have the same properties. All shot with GoPro and settings the same for each clip. Have not yet tried changing the track. Did delete the video clip and score plays well.
Thanks for the latest results.
Let us see if the changing track location for the audio has any impact on the problem. Here I would be pointing to directly above and below this video clip.
But, also determine if it matters if the combo is at the beginning, middle, or toward the end of the Timeline content.
Changing the track was not helpful. To add to the problem, the following occurs:
edit the video with music and it plays well (minus the issue with the corrupted file which I deleted)
save the project
return to it the next day
open the project which appears the same
attempt to play but video plays with no sound from video track or music track. This is true for the entire project not a specific music track or video file
delete the music tracks and video sound returns to the entire project
add the music tracks again and the project plays fine
starting to doubt the reliability of PE 13 at least as far as Mac is concerned
If its a gopro clip that is giving issues
Go into the Cineform Studio program and convert to Cineform avi or mov.
Replace faulty clip in the Project Assets by right click and Replace Footage.
See if that will work.
Thank you for the update with details of additional issues using your Premiere Elements 13/13.1 Mac for your GoPro video. Apparently we have Music Score Bedtime and that particular GoPro video clip out of the equation at this time.
To date, you have mentioned just that you have been working with GoPro video, and the formats and file extension of the GoPro file have not been mentioned.
What are the video and audio formats and file extension of the GoPro video being used?
When the problems exist, has there been any Narration Tool narration clips added to the Narration Track?
When you reopen the project which was left OK before the save close, is there any audio conforming activity going on as evidence in a pop up progress bar at bottom right of the Expert workspace?
In the scenario where you replace the music tracks and sound comes back for music tracks and video audio after the replacement of the music tracks, do you see audio conforming activity taking place.
Please find the Media Cache Files Folder and delete all the conformed audio files there.
Try again with a new project...build, edit, save/close...reopen. Same loss of audio for audio of video and soundtrack?
I will comment on GoPro conversion, after I know the properties of what you already have been using.
Thank you for the follow up. Appreciated.
Thank you Ann. All the files in the movie are GoPro. I've not used GoPro Studio before but looked into it and saw that need to convert. I suspect your solution may be correct. I have to use the video I've already created and will present using Quicktime tonight. I will re-edit the movie using your suggestion when possible.
I will report back if successful. If so, I will do all the conversion before importing into PE 13.
A.T. The files are MP4 MPEG. Sorry but do not know about "conforming activity". When I added new music there was curling line that progressed at the lower part of the track. Obviously, this was some kind of progressive activity. Is that what you mean?
Thanks for the reply.
The conforming progress bar pop up is shown in the following screenshot
If you did see it when you imported a file into Project Assets, did you wait for completion of the conforming in the bar before doing anything in the project?
Any impact on your workflow behavior when Media Cache Files Folder contents were deleted? Just in case note...after you do that deletion, the opened project will automatically regenerate those files when and if needed.
ATR. I've never noticed that bar. Obviously, my first project with PE 13 coming from 5 years of iMovie so I am a real newbie with PE 13. I'm sure the conformation would have been completed because I imported all my project files well before starting to do any editing. I've not had time to do the Cache deletion and will get back to you. Now that I've read a bit about GoPro Studio, I strongly suspect the problem is one of not converting to the CineForm format and .mov files. I am not clear however that improving the video files will positively affect the audio files. Can the one file actually affect the performance of the other? I'm going to use many of the same files, do the conversion, reimport into PE 13, and rebuild a sample of the movie with the same music tracks. Thanks again for all your help. I will reply when I've had a chance to follow your suggestions.
Thanks for the reply. We will be watching for further development as your schedule permits.
Please confirm that you are working with QuickTime 7 latest version installed as well as running the programs as administrator?
From what you wrote, I have been understanding that your GoPro file is just a video file (no audio) and that file derives it audio from the Premiere Elements' Bedtime Story Music Score.
And, the GoPro file is probably using the MPEG4 AVC/H.264 or H.264 video compression with a .mp4 file extension. I am not seeing problems with the connection between the Bedtime Story Music Score .wav file and the compression and file extension of the GoPro video. Are you linking or grouping the video with the audio on the Timeline?
Did you check out the variable of the Music Score Bedtime Story Music Score which is a special file created so that changes in it duration do that affect music arrangement? Do you have the same audio problems when you replace Bedtime Story with a "regular" soundtrack.
Remember it is the replacement of the music with itself that resolves the problem, not the replacement of the video. But, the answers will be in the results and nothing should be taken for granted.
My version of Quicktime Player is 10.4. The GoPro file does have audio (voices) with it. The Music Score was on the track above the video file. The video file info your described is correct. I do understand that the Music Score is variable as far as duration and it probably was extended to fit the video. I did not replace the Bedtime Story with any type of non-variable audio file.
It actually was the deletion of the video file with it's associated audio file that resolved the issue. Once the video/audio clip was deleted the Music Score played fine. Since you are obviously expert at this, I would also ask where I can get reliable .WAV files to use in the future. The Music Score selections are OK but I can tell that they will get pretty boring. I used to be able to import iTunes media into iMovie but understand that Apple's coding of the files in iTunes can crash PE. The websites I've seen for "free" .WAV files don't look too reliable. Any thoughts??
Thanks for the reply with additional comments.
With regard to iTunes music for Premiere Elements - from my Windows perspective - you need to convert the iTunes music to the WAV version and then import it into the Premiere Elements project with the project's Add Media/Files and Folders.
You can do that conversion in iTunes. This is the iTunes how to https://support.apple.com/en-us/HT204310
Have you been there, done that, and still ran into iTunes-Premiere Elements import issues?
I will look at that support link. The two manuals I've read about PE for Mac basically says don't try to use the iTunes files but did not mention the conversion potential. The author's implication was that Apple doesn't want iTune files to be used by 3rd party applications and encourages the use of iMovie or Final Cut. Thanks for the link. I will look into it.