7 Replies Latest reply on Nov 14, 2017 2:35 PM by twaritar3263062

    Trial membership cancellation problems


      I had a "chat" with someone on 1/2/16 about the cancellation of my free trial. I specifically asked if I needed to cancel it on my own. The representative told me it would will expire on it's own... HOWEVER, it did not and now I was charged! I'm so frustrated..... I need to cancel this and be refunded the charges. 


      I went ahead and had the chat transcript emailed to me just in case, I'm glad I did!