Sorry for any confusion caused. It doesn't appear that the agent established which product you were using and has assumed it was a general product trial, rather than a paid subscription.
You started a Stock subscription on 19th November & received a refund for the first month as part of the promotion. When you contacted us to cancel in December you agreed to continue with your annual subscription and were provided with a month of credit.
As an exception I will arrange for the subscription to be cancelled without fee, and refund the current month.
How do I cancel this?
Please cancel this I don't need this and it's not useful for me
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