3 Replies Latest reply on Feb 26, 2016 2:01 AM by Nanaky

    Error: check activation message

    maryb84535991

      Adobe Digital Editions is authorized on my computer running Windows 10.  When I try to download a book that I have checked out on Overdrive from my library, I get the following message:  Error: check activation

        • 1. Re: Error: check activation message
          Nanaky Level 5

          Macintosh:

          1. Open Adobe Digital Wditions.
          2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
          3. Select Erase Authorization.
          4. Click OK and quit Adobe Digital Editions.
          5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
            If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
          6. Open Adobe Digital Editions and reauthorize.

          Windows:

          1. Close all applications.
          2. Choose Start > Run.
          3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
          4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
          5. Select the Adept key.
          6. Choose File > Export.
          7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
          8. Right-click the Adept key and choose Delete.
          9. In the Confirm Key Delete dialog, click OK.
          10. Close the Registry Editor.
          11. Open Adobe Digital Editions and reauthorize
          • 2. Re: Error: check activation message
            JessC-NZ

            Hi, can you please explain what these steps are intended to do?

             

            I have two Adobe ID's - one for my business, and one personal for ebooks.

             

            Will this have affect both of them?

            • 3. Re: Error: check activation message
              Nanaky Level 5

              The error say that activation are not right in your system. You must remove it and authoirze again. Which of Adobe ID do you used its your decision.