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Please contact the support through chat for the cancellation requests and the billing queries:
You may try to open following link in different browsers (Like Chrome / Firefox)
**Be sure to remain signed in with your Adobe ID before accessing the link above**
******Click the “Still Need Help?” option in the blue area at the bottom, and choose Chat
Hope it helps !!
Unfortunately - chat remains un-clickable (Chrome Version 47.0.2526.111 (64-bit))
Please try a different browser and see if it helps.