15 Replies Latest reply on Jan 21, 2016 9:18 AM by BarneyBoy

    What can I do when I get this message - No photos or videos were found to import - when I know that there are actually files there.

    BarneyBoy

      I am trying to import some video files, but after choosing the folder and clicking Import I get the message "No photos or videos were found to import". The files are actually there - I can see them in Windows Explorer, but it seems Lightroom can't find them. Can anyone help?

       

      Lightroom CC (Fully up to date)

      Windows 10 (Fully up to date)