are they installed?
if so, why don't you open from a desktop shortcut?
what if you click install?
Yes they are installed, and all operate perfect.
All the programs have desktop shortcuts which we use to open them.
If I click on INSTALL the progress bar appears but nothing happens.
I can live with it the way it is but the buttons should be showing OPEN.
confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html
then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Thanks kglad but that didn't do the trick.
Any other suggestions?
did your account show an active subscription?
if so, did you successfully sign out and then successfully sign in to your cc desktop app?
Sorry I haven't got back to you sooner but it has been a 4 day long weekend here in Australia.
My subscription is active until April this year; we don't have any problems using the CC apps it just that only Acrobat DC shows the OPEN button and all the other apps have the INSTALL button.
I didn't have any issues signing out and then signing back in to the CC desktop app.
When I try to delete that file it states that it is in use by Creative Cloud.
I do not wish to uninstall all my CC apps to resolve this issue and then have to reinstall them again.
I have attached a screen shot to show what my problem is.
you must quit your cc desktop app to remove that file: gear icon>quit
I've done that and it still states it's open in Creative Cloud.
Change the Adobe Creative Cloud app language from English ( North America) to English( International ) .
Then again change it back to from English ( International) to English( North America) .
Let us know , if you had made any changes/ troubleshooting like deleting or modifying Caps folder or Media_db file under C: >Program Files(x86) > Common Files> Adobe.
That did it. I changed from International to North American and had 4 updates to instal.
Should I leave it on North American even though I am in Australia?
Thanks everyone for your help.
No problem , you can keep the settings as English North America if the app is working fine.
If you insist to set the App language as English International , change the settings back to English International.
If the CC app does not recognize installed app and still give Install button , best thing you can do is rename Caps folder once , so that fresh new Caps folder will be generated automatically.
Then uninstall and reinstall installed CC apps like Photoshop...etc
But I think , that isn't necessary if the Apps are working fine and being listed as installed. You can continue with the setting as English North America.