3 Replies Latest reply on Jan 27, 2016 8:50 AM by Akash Sharma

    Pc upgrade to Win7, New LightRoom6 installs ok but cant find missing files and Just Freezes

    barrya84906987

      Hello
      My tech guy did a Win7 upgrade but left out all my photos
      I clicked on the Lightroom5 icon and got an error message.
      I un-installed LR5 and cleaned the registry
      I purchased and installed the new LR6, entered the reg-key supplied via email
      Clicked on the LR6icon and the program started up but then froze before i could do anything

      This is the message posted below
      Im just frustrated and would like to get back to edeting photos instead of arssing around with programing installs
      Please help :-(

      ---------

      Description:

        A problem caused this program to stop interacting with Windows.

       

      Problem signature:

        Problem Event Name:    AppHangB1

        Application Name:    lightroom.exe

        Application Version:    6.0.0.10

        Application Timestamp:    5523190c

        Hang Signature:    fd75

        Hang Type:    0

        OS Version:    6.1.7601.2.1.0.256.1

        Locale ID:    3081

        Additional Hang Signature 1:    fd754a3ab31baaadc3b097f6ba66701c

        Additional Hang Signature 2:    da65

        Additional Hang Signature 3:    da65a7b794d37166700564ce61532b85

        Additional Hang Signature 4:    fd75

        Additional Hang Signature 5:    fd754a3ab31baaadc3b097f6ba66701c

        Additional Hang Signature 6:    da65

        Additional Hang Signature 7:    da65a7b794d37166700564ce61532b85