2 Replies Latest reply on Jan 22, 2016 7:55 PM by jamesf49786471

    I need to do a factory reset on my Toshiba laptop. Do i need to download my photos on an external drive? Or are they in Adobe's cc?

    jamesf49786471

      I need to do a factory reset on my Toshiba laptop because I installed windows 10 32 and I have a 64. So I plan to do a factory reset and go back to windows 8 and then install windows 10 64. My question is do I need to load all my photos on an external drive and then re-install them on the new system? Also do I need to deactivate my Account which is the $9.99 a month setup or do I just Reinstall and my photos and work will still be there? I am a newbie trying to learn so any help will be appreciated! I plan on using 2 pc's so I need to make sure I can get back the one I have now. I know the factory reset will wipe the hard drive but as we all have done I have a lot of time in my pics and want to do it the right way!