3 Replies Latest reply on Jan 25, 2016 11:57 PM by Nanaky

    I have 2 Adobe IDs. How do I reconcile them?

    janh57194573

      An old ID (i.e., email address) is associated  with the copy of Adobe Digital Editions on my PC. When I installed Digital Editions on my tablet, it automatically picked up a new ID that was created when I changed my email address in my Adobe account. My understanding is that both IDs have to be the same to share books across devices. I attempted to erase the ID on the PC, but the password was not recognized. I attempted to get the password emailed to the old email address, but that didn't work either, likely because Adobe no longer recognizes that ID. My understanding is that I need to have the two IDs reconciled. I tried to start a chat with Adobe support. As a result I was given a case number and  a recommendation to try the community forums. Can anybody help with this?