2 Replies Latest reply on Jan 24, 2016 9:54 AM by SooBrett

    Photoshop & Illustrator won't update ...getting Error message 49

    SooBrett Level 1

      I have a 2010 iMac running El Capitan.  Photoshop and Illustrator have updated without problems on my MacBook Pro but refuse to update on the iMac.

       

      I get error message 49. The firewall is set to allow CreativeCloud access and there's no antivirus causing a problem.  I have taken the steps recommended in the Help file for issue 49, without success. Any ideas please?

       

      Many thanks

      Sue