3 Replies Latest reply on Jan 31, 2016 2:42 AM by Poempoem

    Premiere Elements 13 doesn't open

    Poempoem

      Hi,

      I´ve been working with Premiere Elements 13 over a year. Now it doesn't start. When I press the icon it opens the menu where I can choose to start a new project or open an old one. If I click either of them nothing happens. What shoud I do next?

        • 1. Re: Premiere Elements 13 doesn't open
          A.T. Romano Level 7

          poempoem

           

          Premiere Elements 13 on what computer operating system? Did you ever update 13 to 13.1 using an opened project's Help Menu/Updates?

           

          Have you gone through the usual....

          1. Does the problem exist with and without the antivirus and firewalls disabled?

          2. All computer updates up to date?

          3. Video card/graphics card driver version up to date?

          4. Latest version of QuickTime 7 installed?

          5. Running program as administrator (from user account with administrative privileges)

           

          If you go through all of them and find that none targets your issue, then please go with the

          Uninstall

          Do a free ccleaner run through (regular and registry cleaner parts) - for Windows CCleaner - Free Download - Piriform   for Mac CCleaner for Mac - Piriform

          Reinstall with antivirus and firewalls disabled.

           

          Please consider, and then let us know if any of the above works for you. Any questions or need clarification on the above, please do not hesitate to ask.

           

          Thank you.

           

          ATR

          • 2. Re: Premiere Elements 13 doesn't open
            Poempoem Level 1

            Hello,

             

            thank you for your message.

             

            I don't remember if I have updated Premiere Elements 13 to 13.1 and I can´t

            check it because the program doesn't work.

             

            I did everything you mentioned, even reinstalled Premiere Elements 13. Is

            the version number 13 or 13.1 after I reinstalled the program?

            I already thought everything is OK because Premiere Elements 13 opened

            finally, but when I choose Expert to start to work or try to open anything

            else the program stops working.

             

            I use Windows 10.

             

            What next! I really need Premiere Elements.

             

            Jaana

             

            2016-01-24 21:39 GMT+02:00 A.T. Romano <forums_noreply@adobe.com>:

             

            Premiere Elements 13 doesn't open created by A.T. Romano

            <https://forums.adobe.com/people/A.T.+Romano> in Premiere Elements - View

            the full discussion <https://forums.adobe.com/message/8423689#8423689>

             

            • 3. Re: Premiere Elements 13 doesn't open
              Poempoem Level 1

              I tried to work with my Premiere Elements 13 again. This is what I’ve done

              today:

               

               

               

              -          Removed Premiere Elements 13

               

              -          Down loaded CCleaner from

              https://www.piriform.com/ccleaner/download/standard2

               

              o   Installed CCleaner

               

              o   Cleaner: analyze

               

              o   Analysis Complete: 0 bytes to be removed (I did this yesterday too, so

              the computer is ”clean”)

               

              o   Uninstalled CCleaner

               

               

               

              -          Downloaded Premiere Elements 13 from

              https://helpx.adobe.com/premiere-elements/kb/premiere-elements-downloads.html

               

               

               

              -          When trying to install: Adobe tells to restart the computer

              before the installation. Restarted.

               

               

               

              -          Set up Premiere Elements 13.

               

              o   Opened the fire wall.

               

              o   Installed Premiere Elements 13.

               

              o   Adobe Software Licence Agreement: accepted

               

               

               

              -          Turned off the Internet

               

               

               

              -          Offered in finnish Premiere Elements 13.1

               

              o   Turned on the Internet – updated 13.1 succesfully

               

              o   BUT: Offered the same update in english and updated succesfully again.

               

              o   But then the same Adobe Premiere Elements 13.1 update box keeps on

              coming to the screen. Chosen: Remind me later.

               

               

               

              -          Tried to create a new project: after the project was created

              Adobe stopped working.

               

               

               

              -          Restarted the computer and made a new project. After the new

              project was created or an old one was opened Adope doesn’t work anymore.

               

               

               

              -        Help!

               

              Wishes, Jaana

               

              J

               

               

               

               

              2016-01-31 0:25 GMT+02:00 Jaana Polamo <jaana.polamo@gmail.com>:

               

              Hello,

               

              thank you for your message.

               

              I don't remember if I have updated Premiere Elements 13 to 13.1 and I

              can´t check it because the program doesn't work.

               

              I did everything you mentioned, even reinstalled Premiere Elements 13. Is

              the version number 13 or 13.1 after I reinstalled the program?

              I already thought everything is OK because Premiere Elements 13 opened

              finally, but when I choose Expert to start to work or try to open anything

              else the program stops working.

               

              I use Windows 10.

               

              What next! I really need Premiere Elements.

               

              Jaana

               

              2016-01-24 21:39 GMT+02:00 A.T. Romano <forums_noreply@adobe.com>:

               

              >> Premiere Elements 13 doesn't open created by A.T. Romano

              >> <https://forums.adobe.com/people/A.T.+Romano> in Premiere Elements - View

              >> the full discussion <https://forums.adobe.com/message/8423689#8423689>

              >>