Please let us know your operating system.
windows 10， many than for your reply
thank you so much for your suggestion and I did exactly as you refered, and i found my host file has nothing extra, as follows
# Copyright (c) 1993-2009 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
# 18.104.22.168 rhino.acme.com # source server
# 22.214.171.124 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost
is there anything i can do more?
Please disable Anti-Virus and Firewall.
After that follow the below article:
Let me know if this works.
I have been trying to clean up my system using "Creative cloud cleaner tool". Even after several attempts, I am unable to clean one file related to the illustrator. The moment i select the file and click on Clean all or cleanup selected, the dialogue box closes without taking any action. I cant locate any file related to illustrator on my system. I am a Mac user. Please help!