2 Replies Latest reply on Jan 26, 2016 3:09 PM by Kevin-Monahan

    After Effects freezes when dragging footage to timeline

    elizabethl31186259

      I haven't touched After Effects in about a month, and it was working fine before that. Now, I can import footage, but when I try to drag it into the timeline, the program freezes and stops responding. This happens with any footage - videos in different formats, audio, images. I can still open old projects with footage already in the timeline and edit those, but I can't drag any new footage in.

       

      I tried uninstalling and removing preferences, then installing again - no change.

       

      I am running After Effects on a Macbook Pro, OS X Yosemite 10.10.5, 2.5 GHz Intel Core i7 processor, 16 GB 1600 MHz DDR3 memory, and Intel Iris Pro 1536 MB graphics processor.


      Thanks in advance.