What version of Premiere Elements, what computer operating system?
Can you burn Blu-ray ISO Image even though you cannot burn to Blu-ray disc?
With the Blu-ray disc in the Blu-ray burner and just before you hit the burn button, what do you see for Space Required and Bitrate (with and without a check mark next to Fit Content to Available Space)?
Have you been doing these burn to Blu-ray disc with or without the check mark next to that option?
If you are using a Windows 64 bit computer, is there a problem with and without a check mark next to the preference for Hardware Acceleration. See Edit Menu/Preferences/General and preference "Use Hardware Acceleration (works on Intel HD Graphics 2000 or newer)".
How much free hard drive space do you have in the Encoded Files Folder? See Edit Menu/Preferences/Scratch Disks and the Disc Encoding category.
Do you have a menu for this project? Are there stop markers placed in the Timeline content?
Let us start here and then decide what next based on the details in your reply.
Any questions or need clarification on the above, please do not hesitate to ask.
PE 13. Windows 8.1
I cannot burn ISO. I get another error msg. Possibly corrupt.
With check: Space 16.85GB Bitrate 24.00 Mbps
Without check: Space 14.17GB Bitrate 20.19Mbps
I did not check.
525.2 GB free space on drive
I attempted burn with and without menu. both failed in same manner. I used 4 stops when i burned with menu
Thanks for the replies. The last one posted without a message. But, lots of information in the first (post 2).
First thing, before we go deeper into this, remove the stop markers from the Timeline content. Stop markers do not function in the playback of the Premiere Elements Blu-ray disc format on Blu-ray disc.
Always been that way. They do not work for AVCHD format on DVD disc. They only work for DVD-VIDEO on DVD disc.
Also, go with the burn to with no check mark next to "Fit Content to Available Space". If you have Space Required = 23 or less and you use the Fit Content to Available Space option, burn failure have resulted.
Determine if the following applies to you..ATR Premiere Elements Troubleshooting: PE11: Blu-ray Burn Dialog "Fit Content to Available Space" Choice
You are probably thinking that you will gain quality with the option selected (24.00 Mbps vs 20.19), but in the end the gain may be the loss.
But, let us see if any of the above applies to your situation. The stop markers may be the target, especially if you have one at the end of the last item on the Timeline. Looking forward to your results, as your schedule permits.
I removed stop markers when I tried to burn without a menu.
In all cases I did not check” fit content to available space” because I had plenty of storage available.
This error is puzzeling. I have burned hundreds of movies similarly and never encountered this error. I have doubled checked the entire process and can find nothing wrong, yet continue to get this error that the program has encountered an unknown problem. If the problem is unknown, how do I trouble shoot it?
Thanks for the update.
The project may not be equipped to identify the cause of the problem, but may be you can.
If you have Premiere Elements 13/13.1 on Windows 8.1 64 bit and the goal is Blu-ray disc format on Blu-ray disc or Blu-ray ISO Image, then toss out the idea of creating a Blu-ray ISO Image with your 16 GB file size. There is a serious flaw in 13/13.1 burn to Blu-ray ISO Image. If the .iso generated from the process has a file size greater than about 1 GB, the Blu-ray player will not recognize its format when the .iso is applied to the Blu-ray disc. ATR Premiere Elements Troubleshooting: PE 13: ISO Image File Size Issue
That is a known issue, by Adobe et al.
So, let us focus on the Blu-ray disc format on Blu-ray disc. What video card/graphics card does your computer use? If it is not Intel HD Graphics 2000 or newer, then disable the preference for Hardware Acceleration found Edit Menu/Preferences/General. The preference there reads "Use Hardware Acceleration (works on Intel HD Graphics 2000 or newer)"/
What version of Premiere Elements has provided successful results in the past with regard to the Premiere Elements burn to Blu-ray disk?
Thanks for exploring the troubleshooting suggestions.
OK. I have disabled “use hardware acceleration”, and will attempt to burn. This is a lengthy process, so I’ll get back with results in a couple hours.
I have not had any blu ray burn issues with either PE12 or 13. The software has worked very well in the past as well as with previous Windows versions.
Thanks for the update. We will be looking forward to your results when your schedule permits.
Then we will decide what the what next possibilities are (in necessary).
Thanks again for the follow ups. Appreciated.
Thank you for your help. I have just completed a full burn and played the movie on blu ray dvd without any problems. I believe you isolated the error and analyzed it correctly. Bob.
Many thanks for taking the time to let us know the outcome. Great news, and great job.
There are a lot of variables in troubleshooting this type of Premiere Elements issue. So, this makes it even more important to know the outcome in each case. Consequently, sharing your results with us is appreciated.
I guess i spoke too soon. I did successfully burn two blu ray disks, but then continued to receive interruptions with subsequent attempts. So, i have disabled Hardware Accellerator, but continue to have burn interrupted and error msg:
DVD Burn Interrupted
Something is preventing a successful DVD burn.
Use the ISO image saved at the following location to burn your disk later:
Any other ideas i can try to solve this burn interruption issue, and complete the burn of my movie disks?