I need to talk to support immediately to download a purchased image file that is defaulted to your cloud to my desktop ASAP
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
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Creative Cloud support (all Creative Cloud customer service issues)
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Moving this discussion to the Adobe Stock forum.