Here is the transcript of my conversation yesterday where I quote an earlier agent Lyna, conversation in italics underlined. Her advice confirmed by a second agent in bold text'
RICHARD COHEN: your advice now is different to Lynas, please read the end of the transcript. I'll try cut and paste it for you.
RICHARD COHEN: RICHARD COHEN: yes am sending an image to you
RICHARD COHEN: yes Lyna: Thank you for the information. RICHARD COHEN: see it's 1.99 per extra image Lyna: Let me explain. Lyna: If your current subscription is active and if you want to add addition images to your account you will be charged 1.99 pound. RICHARD COHEN: yeah thats what i thought so i will do that Lyna: Once the Adobe Stock is canceled and if you purchase single image you will be charged 5.99 pound
Ramyashree: For extra image each month other than 10, it will costs around 2 GBP for each extra image you purchase under the subscription is there
Ramyashree: Yes, I am confirming the same
Ramyashree: The next billing date is Jan 27 22016.
RICHARD COHEN: Ok to sum up:
Ramyashree: If canceled now, you will be able to buy the extra licenses till Jan 26 2016 at £2
Ramyashree: After Jan 26 2016, each single-image will cost £5.99 once the subscription is canceled
RICHARD COHEN: If I purchase 20 imges today they will be at 1.99 each. and if i cancel tomorrow i will incur no more charges. you are confirming that as she said?
Ramyashree: Yes, that is correct
RICHARD COHEN: ok so iwill be in touch tomorrow to cancel..thanks for the assistance. richard
Ramyashree: You are welcome.
Ramyashree: Feel free to contact us back for further assistance
Ramyashree: It was nice chatting, take care!
Ramyashree: Thank you
Furthermore the end of the last conversation says you are available 24/7 but you are only 9-5. So I am faced with losing 130 pounds or signing up for a year by the end of today and I have no one to chat to. I don't like the way this is being handled
Your subscription has been stopped and there will be no cancellation fee.
Apologies for the confusion caused.