5 Replies Latest reply on Feb 1, 2016 8:36 AM by Akash Sharma

    ERROR 16

    paulp78039076

       

       

       

      Bovenkant formulier

       

      Dear Sir / Madam

       

      Onderkant formulier

       

                 

                                

       

      I can not write English and doing the translation through a translation

      machine windows

       

       

      Already since months I have issues with your programs' six Lightroom and

      Photoshop Elements 13 "

       

       

      This is me really bue this has cost me already a lot of money because I have

      to pay my computer specialist

       

       

      to chat with you

       

                      

       

      These programs I've officially acquired with a license number

       

       

      But your manager, or whatever it may be, controlled everything constantly

      confused

       

       

      He regularly asked to enter the license code or want the program to stop

      Booting

       

       

      He says then install programs again ............ do not stop it

       

       

      As you can see, last week I did what you had recommended me in your mail

       

       

      and yes reinstalled

       

                 

       

      Today new problem

       

                 

       

      At startup says Lightroom "ERROR 16" Reinstalling

       

       

      When does this end !!!!!

       

            

       

      Please read these problems once and for all solve !!

       

       

      regards

       

                           

       

      paul

       

      Onderkant formulier

       

                           

                                

                                

       

       

       

       

       

      Greetings.

       

       

       

      It looks like Lightroom is making a call the the AGkernel.dll file This can

      happen when AGkernel.dll is damaged and needs to be repaired or AGKernel.dll

      is the wrong version and needs to be updated to the correct version.

       

       

       

      Here are some things you can do to fix the file:

       

      *     Re register AGKernel.dll with Windows:

      <https://support.microsoft.com/en-us/kb/249873>

      https://support.microsoft.com/en-us/kb/249873

      *     Install all available updates for Windows:

      <http://windows.microsoft.com/en-us/windows-vista/install-windows-updates>

      Install Windows updates

      *     Uninstall and reinstall Lightroom from

      <https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html?PID=7252638>

      Install Photoshop Lightroom (not from CD)

       

       

       

      Let us klnow if that helps.

       

      Regards

       

      Akash

       

      If the reply above answers your question, please take a moment to mark this

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