I created a layout in Indesign and I placed an image of a soldier in uniform. I can see it on my PDF, but my client says he can’t in his when I e-mail. So I e-mailed myself and - yup - soldier not there.
I’m trying to figure out what I did wrong. Here’s what I did:
I took the pix of the soldier into photoshop and deleted the background. I saved as .psd and imported to my InDesign layout. I went to effects and put a little feather around the photo to soften the edges. Created high quality PDF.
That’s it. What am I doing wrong?
Most probably your client is trying to view the PDF in his email, or his web browser, or an a sub-standard PDF reader like Preview for the Mac. These PDF readers are not sufficient to look at complex graphics.
If necessary, give him a link to download the free Adobe Reader and view the PDF there.
I think that is the answer, but what about on iPad and iPadPro - can't see on either one, certainly those devices should be able to see a more complex PDF?
It is not about the device…it is about the reader app.