5 Replies Latest reply on Jan 29, 2016 8:15 AM by mizzem

    G16 format not supported in lightroom 4?

    mizzem

      Hi there,

       

      I have lightroom 4 and I am on a Mac.  I haven't upgraded because 4 generally meets my needs - perhaps until now?

       

      Recently I tried to bring in RAW format from a Canon G16.  Not a new camera at all, and adobe support says LR supports the camera (but don't say in which versions).

       

      LR cherry picked some pictures to bring in but left the majority of them out, ending with an error message:

       

      "These files are not recognized by the RAW format supported in Lightroom (1328)" and then proceeded to list every file number in the entire download.

       

      I downloaded the latest upgrade I could and still got the message and failure.

       

      what do I have to do to fix this problem?

       

      Thanks

      Monika