Make a new Windows user account and log in with that. Does ID behave differently?
How about if you start in Safe Mode?
I created a new Windows user account, logged into that and tried exporting the file to PDF. Exactly the same failure.
Then I shut down and re-started in Safe Mode. (Actually shut down and restarted in Safe Mode 3 different times with 3 different results)
- first time same problem as previous.
- second time could not open the indesign file - received message AMT Subsystem Failure Error 148.3 ("This product has encountered a s problem which requires that you retstart your computer before it can be launched.)
- third time could not open the indesign file - received message Licensing for this product has stopped working. Error: 148.3
Other ideas? Thanks.
Ran it. Still getting original error message: Adobe InDesign CS4 has stopped working.
What version of Windows?
What is the exact error message you get now?
And what does Event Viewer have to say?
Adobe InDesign CS$ has stopped working (title to messages).
"Windows is checking for a solution to this problem". ... and then:
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I didn't see a way to open event view for additional detail. There's just a tab to "close program". Is there somewhere specific I can see additional error detail?
Windows Control Panel > Administrative Tools > Event Viewer
Have you tried using Windows System Restore to go back to a time when it worked?
Faulting application name: InDesign.exe, version: 18.104.22.1682, time stamp: 0x48bf8dab
Faulting module name: CoolType.dll, version: 22.214.171.1244, time stamp: 0x48b60829
Exception code: 0xc0000005
Fault offset: 0x000a302a
Faulting process id: 0x26e4
Faulting application start time: 0x01d15bc88bc6d13a
Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS4\InDesign.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS4\CoolType.dll
Report Id: e65cf7a4-c7bb-11e5-b97a-6817297cb13f
Do you use a font manager? Installed any new fonts?
I have probably installed some new fonts since it last worked, but I would have no idea which. I do not use a font manager (actually don't even know what that is.)
I am definitely not using any new fonts in this particular document. The document uses a template with only fonts that have worked in the past.
It's not a certainty with Windows crash reports, but it appears to be text/type related, and a sub-par or damaged font could be the problem. Fonts from free font sites are often sub-standard.
I'm going to sign off for today.
Peter, thanks so much for all your assistance. It has been tremendously helpful. I did install a bunch of fonts (they were old, from a disk, not free from the internet, so I didn't think they would be problematic even though they were old) back at the beginning of December. I went back and uninstalled them all. Don't know which caused the problem but InDesign export is now working again. So pleased!
If you need one of these fonts you can certainly try it again and test. At least you know if it crashes what the problem is.