Having just spent over 90 minutes with tech support chat I've got nowhere near a solution so have decided it would be quicker to reload the entire workstation as I now can't even uninstall the software. Just hope the problem doesn't appear too often.
If anyone has any info that may have been useful please still post it so that other can use it or I can find it later if the problem re-occurs.
A screenshot will be better to examine the issue.
Normally if the progress is stuck at Validation of Sign in. that means its an Activation issue. main reasons goes like User cache db files corruption , Connectivity issues or Licensing files corruption.
Hi, thanks for responding.
A screen shot will only show the words "Please wait a moment..." and a rotating cursor. Nothing else is shown to give a clue.
It does appear to get past the validation point. If I could I'd post a screen shot just in case it helped but I've now reloaded the workstation.
I've now reinstalled Photoshop and CC Desktop app from the CC for Teams package I created and the software is now in trial mode. Same package that worked for a day or two before my 'Please wait.....' problem.
I seriously think, after reading a lot of forum posts, that this software has not been designed for use behind big corporate firewalls and proxies.
On a standard internet facing computer with a consumer grade internet security suite I've had no problem. Nothing but problems since putting it on our secure network.
I'm not sure where to go with this product now. I haven't even begun to tie down the access to cloud storage etc that is required by our security team.