1 Reply Latest reply on Jan 29, 2016 4:04 PM by chiragc24743469

    All CC programs unresponsive

    wgdesigngroup Level 1

      Yesterday I need to use CC on an iMac which wasn't licensed. So I chose the option to uninstall license on other computers, then used CC on the Mac

       

      Today when I open my PC, (Win 7), all CC programs open but freeze. Although the application open to the start screen, I cannot access menus, open documents etc. They are unresponsive and I have to force them closed through Task Manager.

       

      I have logged out of CC, re-started the computer, logged in again to CC - still the same.

       

      I uninstalled one of the programs (Bridge) then re-installed it - still the same.

       

      I removed the licence from the iMac. So at that stage, the PC was the only computer licensed - no joy there. 

       

      On my MacBook, when I re-activated the license, all programs work properly.

       

      I just need to get CC working on the PC

       

      Any suggestions?

       

      Thanks

       

      Brian