3 Replies Latest reply on Jan 29, 2016 7:25 PM by roberts96298908

    13.7 crashes constantly


      Is anyone else having this problem.


      Everything worked fairly well until the last 2 updates. Now I can't go 5 minutes with out a crash. Rendering, previewing, and scrubbing all end up in a crash.


      I have spent hours spinning my wheels trying to fix this.


      I've updated my video card drivers, uninstalled and reinstalled AF, and made sure my preferences are correct.


      I don't know what else to do. I'm wasting so much time.

        • 1. Re: 13.7 crashes constantly
          michaelbarrett1 Level 1

          Are you on a Mac or PC?  What operating system?  I have been getting lots of AE crashes in 13.6 and now 13.7 on my 5K iMac.  It seems to be related to RAM previews and/ or audio. Sometimes just the application crashes and sometimes a system crash and restart. Maybe moving the media cache folder to another location?  Do you get any crash reports that might give some info?  I only have 5 crashes or so per day, so I have auto-save set to every 10 minutes.  I think it is El Capitan issues that is causing it.  Other Adobe applications are stable.  Maybe in the next update!


          Adobe After Effects CC 2015 version 13.7

          OS X El Capitan

          iMac (Retina 5K, 27-inch, Late 2015)

          Processor 4 GHz Intel Core i7

          Memory 32 GB

          Graphics AMD Radeon R9 M395X 4096 MB

          • 2. Re: 13.7 crashes constantly
            Shmojo Level 1

            Windows 7

            Intel i5

            Nvidia GTX 660 Ti

            16GB RAM

            • 3. Re: 13.7 crashes constantly

              the latest 13.7 AE update makes it impossible to launch Cinema 4D.
              Attempts to Edit Original (any saved C4D project) result in:
              "Installation Error. CINEMA 4D version (16.038) does not match Resource folder version (16.028)! Please reinstalla CINEMA 4D correctly!"




              reverting to AE 13.5 version allows NEW C4D projects to launch, but

              AE/C4D projects saved PRIOR to the 13.7 debacle won't launch C4D.
              I recently installed Windows 10 Pro version 1511
              Intel(R) Core(TM) i7-4771 CPU @ 3.50GHz 3.50 GHz
              8.00 GB installed RAM
              64-bit OS


              Help please!