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Cretive Cloud Stucks at 0% While Installing Adobe Fuse CC (Preview)

Explorer ,
Jan 30, 2016 Jan 30, 2016

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Hi everybody, Cretive Cloud stucks at 0% while Installing Adobe Fuse CC (Preview). There is no any problem installing other applications like Photoshop, Illustrator etc. but it doesn't install Adobe Fuse CC (Preview), I tried many times, I waited whole day but still it's always %0.

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correct answers 1 Correct answer

Adobe Employee , Jan 30, 2016 Jan 30, 2016

I would request you to please contact Adobe Support for further troubleshooting.

Contact Customer Care

Thank you.

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Adobe Employee ,
Jan 30, 2016 Jan 30, 2016

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Him

Please open the Creative Cloud App and click on the ""Settings"" icon at the top right and click on ""Preferences"" and sign-out from there.

Open ""Task Manager"" (if windows) or ""Activity Monitor"" (if MAC)

If Windows :

Move to the Processes tab and check the option at the bottom ""Show all Processes"" and close all the Adobe Processes running there and also close ""Core Sync"" process as well


If MAC:

Move to ""CPU and close all Adobe Processes there and also close ""Core Sync""

Launch Adobe Creative Cloud App and sign-in there and pause the ""File Syncing"" at the bottom if its running and try installing MUSE CC from there again.

Thank you.

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Explorer ,
Jan 30, 2016 Jan 30, 2016

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Thanks chiru_ras. But I tried all of those steps. I have another issues to synch files, also for this even I uninstalled all the apps and Creative Cloud and run Adobe Creative Cloud Cleaner Tool then I installed Creative Cloud app but still same only Fuse CC is stuck at %0.

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Adobe Employee ,
Jan 30, 2016 Jan 30, 2016

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I would request you to please contact Adobe Support for further troubleshooting.

Contact Customer Care

Thank you.

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Community Beginner ,
Feb 12, 2016 Feb 12, 2016

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I made a contact to Adobe Support but they couldn't solve it. So what's now?

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Adobe Employee ,
Feb 12, 2016 Feb 12, 2016

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I am moving this discussion to the Creative Cloud Download & Install forum.

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