7 Replies Latest reply on Jan 31, 2016 6:38 PM by Steve Grisetti

    premiere elements 11 crashes while opening prel file.

    gamaliel

      Unhandled exception at 0x0ccc01d8 in Adobe Premiere Elements.exe: 0xC000041D: An unhandled exception was encountered during a user callback.

      'Adobe Premiere Elements.exe': Loaded 'C:\Windows\System32\gpapi.dll'
      'Adobe Premiere Elements.exe': Loaded 'C:\Windows\System32\cryptnet.dll'
      'Adobe Premiere Elements.exe': Loaded 'C:\Windows\System32\SensApi.dll'
      'Adobe Premiere Elements.exe': Loaded 'C:\Program Files\Adobe\Adobe Premiere Elements 11\Plug-ins\Common\ObjectTracking.aex'
      The thread 'Win64 Thread' (0x2244) has exited with code 0 (0x0).
      Unhandled exception at 0x0ccc01d8 in Adobe Premiere Elements.exe: 0xC000041D: An unhandled exception was encountered during a user callback.

      ---------------------------------------------------------

      000000000CCC005E  int         3   
      000000000CCC005F  int         3   
      000000000CCC0060  mov         qword ptr [rsp+8],rcx
      000000000CCC0065  push        rdi 
      000000000CCC0066  sub         rsp,40h
      000000000CCC006A  db          48h 
      000000000CCC006B  mov         dword ptr [rsp+20h],0FFFFFFFEh
      000000000CCC0073  mov         qword ptr [rsp+60h],rbx
      000000000CCC0078  mov         qword ptr [rsp+68h],rsi
      000000000CCC007D  mov         rax,rdx
      000000000CCC0080  mov         rdi,rcx
      000000000CCC0083  mov         dword ptr [rsp+58h],0
      000000000CCC008B  lea         rdx,[rsp+28h]
      000000000CCC0090  mov         rcx,qword ptr [rax]
      000000000CCC0093  call        000000000CCB6760
      000000000CCC0098  nop             
      000000000CCC0099  mov         rdx,rax
      000000000CCC009C  mov         rcx,rdi
      000000000CCC009F  call        000000000CCBFFB0
      000000000CCC00A4  mov         dword ptr [rsp+58h],1
      000000000CCC00AC  mov         rbx,qword ptr [rsp+30h]
      000000000CCC00B1  test        rbx,rbx
      000000000CCC00B4  je          000000000CCC00E5
      000000000CCC00B6  lock add    dword ptr [rbx+8],0FFFFFFFFh
      000000000CCC00BB  jne         000000000CCC00E0
      000000000CCC00BD  mov         rax,qword ptr [rbx]
      000000000CCC00C0  mov         rcx,rbx
      000000000CCC00C3  call        qword ptr [rax+8]
      000000000CCC00C6  lock add    dword ptr [rbx+0Ch],0FFFFFFFFh
      000000000CCC00CB  jne         000000000CCC00DB
      000000000CCC00CD  mov         rax,qword ptr [rbx]
      000000000CCC00D0  mov         rcx,rbx
      000000000CCC00D3  call        qword ptr [rax+10h]
      000000000CCC00D6  mov         rax,rdi
      000000000CCC00D9  jmp         000000000CCC00E8
      000000000CCC00DB  mov         rax,rdi
      000000000CCC00DE  jmp         000000000CCC00E8
      000000000CCC00E0  mov         rax,rdi
      000000000CCC00E3  jmp         000000000CCC00E8
      000000000CCC00E5  mov         rax,rdi
      000000000CCC00E8  mov         rbx,qword ptr [rsp+60h]
      000000000CCC00ED  mov         rsi,qword ptr [rsp+68h]
      000000000CCC00F2  add         rsp,40h
      000000000CCC00F6  pop         rdi 
      000000000CCC00F7  ret             
      000000000CCC00F8  int         3   
      000000000CCC00F9  int         3   
      000000000CCC00FA  int         3   
      000000000CCC00FB  int         3   
      000000000CCC00FC  int         3   
      000000000CCC00FD  int         3   
      000000000CCC00FE  int         3   
      000000000CCC00FF  int         3   
      000000000CCC0100  mov         r11,rsp
      000000000CCC0103  mov         qword ptr [r11+8],rcx
      000000000CCC0107  push        rsi 
      000000000CCC0108  push        rdi