2 Replies Latest reply on Feb 1, 2016 4:26 PM by mikem773

    Lightroom 6 error at startup (An internal error has occurred)


      I purchased Lightroom 6 online yesterday, and tried to install it on my iMac running OS X Yosemite 10.10.5.


      When I start the software two error windows pop up:


      Error 1:

      An internal error has occurred. Cannot create the required folder: then points to xxx/Lightroom/Develop Presets.


      Error 2:

      An error occurred when attempting to change modules.


      The software .dmg was downloaded from my own account at Adobe, and initiated with the register key provided by Adobe in my account.


      Has anyone experienced this issue before, and what would be the solution?