6 Replies Latest reply on Feb 1, 2016 1:18 PM by Szalam

    After Effects crash on open

    Jody-aniden

      When I open AE for the first time after boot it usually opens, if I happen to close the program and try to open it again, the splash screen hangs, and it doesn't appear to load any further. Checking the task manager I can't see it going over 100 MB of memory usage.

      I wondered if one of the Adobe Media core plugins wasn't loaded properly. I recently updated to the latest version hoping that would fix my issue, but it hasn't. Working with Adobe support he cleared my preferences and that didn't help. Let me know if I can provide anything that would help troubleshoot this further. Thanks.

       

      crash-.jpg

       

      Version 13.7.0.124

      36% used of 127 GB

      720 Plugins