7 Replies Latest reply on Feb 3, 2016 1:25 PM by Szalam

    Cinema4D errors

    gletiecq Level 1

      Cinema4D providing the following error message when opening an After Effects Project with a Cinema4D file.  Started happening immediately following the latest update.

       

      AEGP Plugnin CINEWARE scenelayer: CINERENDER-Connection Failure ( 5027:: 12 )

       

      Computer information:

       

      Windows 7 Professional (64 bit) SP1

      Intel i7-4930, 24GB, SSD w/WEI=7.8

       

      Windows Log Information:

       

      Faulting application name: CineRenderAE.exe, version: 17.0.4.7, time stamp: 0x5645e986

      Faulting module name: CineRenderAE.exe, version: 17.0.4.7, time stamp: 0x5645e986

      Exception code: 0xc0000005

      Fault offset: 0x0000000000656f63

      Faulting process id: 0x984

      Faulting application start time: 0x01d15d3582355083

      Faulting application path: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\Plug-ins\MAXON CINEWARE AE\(CINEWARE Support)\bin\CineRenderAE.exe

      Faulting module path: C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\Plug-ins\MAXON CINEWARE AE\(CINEWARE Support)\bin\CineRenderAE.exe

      Report Id: bfe54678-c928-11e5-be11-74d02b29f520

       

      Windows WER Report information:

       

      Version=1

      EventType=APPCRASH

      EventTime=130988342426265614

      ReportType=2

      Consent=1

      UploadTime=130988342426425623

      ReportIdentifier=51aea4ae-c927-11e5-be11-74d02b29f520

      IntegratorReportIdentifier=51aea4ad-c927-11e5-be11-74d02b29f520

      Response.BucketId=143404645

      Response.BucketTable=28

      Response.type=4

      Sig[0].Name=Application Name

      Sig[0].Value=CineRenderAE.exe

      Sig[1].Name=Application Version

      Sig[1].Value=17.0.4.7

      Sig[2].Name=Application Timestamp

      Sig[2].Value=5645e986

      Sig[3].Name=Fault Module Name

      Sig[3].Value=CineRenderAE.exe

      Sig[4].Name=Fault Module Version

      Sig[4].Value=17.0.4.7

      Sig[5].Name=Fault Module Timestamp

      Sig[5].Value=5645e986

      Sig[6].Name=Exception Code

      Sig[6].Value=c0000005

      Sig[7].Name=Exception Offset

      Sig[7].Value=0000000000656f63

      DynamicSig[1].Name=OS Version

      DynamicSig[1].Value=6.1.7601.2.1.0.256.48

      DynamicSig[2].Name=Locale ID

      DynamicSig[2].Value=1033

      DynamicSig[22].Name=Additional Information 1

      DynamicSig[22].Value=ab37

      DynamicSig[23].Name=Additional Information 2

      DynamicSig[23].Value=ab370803e49e26e4241a6e2916394afd

      DynamicSig[24].Name=Additional Information 3

      DynamicSig[24].Value=f4df

      DynamicSig[25].Name=Additional Information 4

      DynamicSig[25].Value=f4df3ce8eede9b0c799df6dabf5512a7

      UI[2]=C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\Plug-ins\MAXON CINEWARE AE\(CINEWARE Support)\bin\CineRenderAE.exe

      UI[3]=CineRenderAE has stopped working

      UI[4]=Windows can check online for a solution to the problem.

      UI[5]=Check online for a solution and close the program

      UI[6]=Check online for a solution later and close the program

      UI[7]=Close the program

      LoadedModule[0]=C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\Plug-ins\MAXON CINEWARE AE\(CINEWARE Support)\bin\CineRenderAE.exe

      LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll

      LoadedModule[2]=C:\windows\system32\kernel32.dll

      LoadedModule[3]=C:\windows\system32\KERNELBASE.dll

      LoadedModule[4]=C:\windows\system32\imagehlp.dll

      LoadedModule[5]=C:\windows\system32\msvcrt.dll

      LoadedModule[6]=C:\windows\system32\ADVAPI32.dll

      LoadedModule[7]=C:\windows\SYSTEM32\sechost.dll

      LoadedModule[8]=C:\windows\system32\RPCRT4.dll

      LoadedModule[9]=C:\windows\system32\PSAPI.DLL

      LoadedModule[10]=C:\windows\system32\USER32.dll

      LoadedModule[11]=C:\windows\system32\GDI32.dll

      LoadedModule[12]=C:\windows\system32\LPK.dll

      LoadedModule[13]=C:\windows\system32\USP10.dll

      LoadedModule[14]=C:\windows\system32\SHELL32.dll

      LoadedModule[15]=C:\windows\system32\SHLWAPI.dll

      LoadedModule[16]=C:\windows\system32\ole32.dll

      LoadedModule[17]=C:\windows\system32\OLEAUT32.dll

      LoadedModule[18]=C:\windows\system32\MSVCP120.dll

      LoadedModule[19]=C:\windows\system32\MSVCR120.dll

      LoadedModule[20]=C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\libmmd.dll

      LoadedModule[21]=C:\windows\system32\IMM32.DLL

      LoadedModule[22]=C:\windows\system32\MSCTF.dll

      State[0].Key=Transport.DoneStage1

      State[0].Value=1

      State[1].Key=DataRequest

      State[1].Value=Bucket=143404645/nBucketTable=28/nResponse=1/n

      FriendlyEventName=Stopped working

      ConsentKey=APPCRASH

      AppName=CineRenderAE

      AppPath=C:\Program Files\Adobe\Adobe After Effects CC 2015\Support Files\Plug-ins\MAXON CINEWARE AE\(CINEWARE Support)\bin\CineRenderAE.exe

       

      STEPS TAKEN TO RESOLVE THE PROBLEM THAT HAVE NOT WORKED:

      1     Run After Effects as Administrator

      2     Change TCP Port for Cineware to 5027, Purge Memory & Cache, delete cached files & wipe all temp files using CCleaner

      3     Add Firewall rule to unblock port activity TCP Ports 5027-5030

      4     Reinstall After Effects using Creative Cloud

      5     Remove After Effects with Creative Cloud Cleaner Tool and reinstall

      6     Remove After Effects with Creative Cloud Cleaner Tool, run CCleaner to remove all unused registry keys, and reinstall

      7     Remove all Create Cloud Applications, run CCleaner, manually remove all adobe files from the following locations:

                C:\Program Files\Adobe

                C:\Program Files\Common Files\Adobe

                C:\Users\<User>\AppData\Local\Adobe

                C:\Users\<User>\AppData\Roaming\Adobe\After Effects (and others)

           and reinstall

      8     Disable Microsoft Security Essentials and Windows Firewall

      9     Remove all creative cloud files using Creative Cloud Cleaner Tool and delete the following:

           C:\Program Files\Adobe

           C:\Program Files (x86)\Adobe

           C:\Users\<User>\AppData\Local\Adobe

           C:\Users\<User>\AppData\Roaming\Adobe\After Effects (and others)

           C:\Program Files\ProgramData\Adobe

           and reinstall Creative Cloud and After Effects