1 Reply Latest reply on Feb 2, 2016 3:41 AM by Beverley Gray

    Renewed subscription but cant download

    michaelf40389350

      Hi,

       

      I've just renewed my monthly subscription and every time i try to licence and download it redirects me to the plans page as if i don't have a plan.

      My credit card has been billed for a half month by the look of it and there is a corresponding invoice in my account info.

      I have tried logging in and out and using a different browser but no luck.

        • 1. Re: Renewed subscription but cant download
          Beverley Gray Adobe Employee

          Hi there

           

          I will manually add the corresponding half a month allocation to your account & check this with our IT team.

           

          As your original billing date was the 16th of each month, when you restarted your subscription a partial amount was charged covering 1st Feb - 15th Feb.  Your plan will renew at the regular monthly price/allocation on 16th Feb.

           

          Thanks

           

          Bev