0 Replies Latest reply on Feb 1, 2016 7:57 PM by TubbsMedia

    Adobe Extension Manager Failed to Install the Extension.

    TubbsMedia Level 1

      I am trying to instal a Premiere Pro ( .ppro ) extension and when I do, I get this message:


      Adobe Extension Manager Failed to Install the Extension.png


      " Failed to Install the Extension "#$^&#.ppro" please make sure the manifest.xml of this extension is valid and the Extension Manager recognizes at least one product which the extension supports."


      However with that same extension, I was able to install it on my work computer but not my personal computer. I am using the same Adobe account for both.


      I have tried uninstalling and reinstalling the latest versions of Adobe Extension Manager CC.


      What should I do to get this extension synced?