0 Replies Latest reply on Feb 2, 2016 3:24 PM by Motorcar Media

    InDesign and Illustrator crashing and tech support must be broken as well, I've been on hold for an hour and a half. Anyone know how to fix this?

    Motorcar Media
      Process:          Adobe InDesign CC 2015 [5759]
      Path:             /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015
      Identifier:       com.adobe.InDesign
      Version:          11.2.0.99 (11200)
      Code Type:        X86-64 (Native)
      Parent Process:   ??? [1]
      Responsible:      Adobe InDesign CC 2015 [5759]
      User ID:          501

       

      Date/Time:        2016-02-02 15:26:42.967 -0600
      OS Version:       Mac OS X 10.11.3 (15D21)
      Report Version:   11
      Anonymous UUID:   95379007-4937-2369-B292-1FF0285EF87F

       

      Sleep/Wake UUID:  73C60880-9CA0-45D2-AC9F-2BB5C7F82443

       

      Time Awake Since Boot: 57000 seconds

      Time Since Wake:  25000 seconds

       

      System Integrity Protection: enabled

       

      Crashed Thread:   0  Dispatch queue: com.apple.main-thread

       

      Exception Type:   EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes:  KERN_INVALID_ADDRESS at 0x0000000000000000
      Exception Note:   EXC_CORPSE_NOTIFY

       

      VM Regions Near 0:

      -->

      __TEXT            000000010298f000-0000000102994000 [   20K] r-x/rwx SM=COW  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

       

      Global Trace Buffer (reverse chronological seconds):

      5.885429CFNetwork           0x00007fff99aaea5b TCP Conn 0x7f90d317d550 SSL Handshake DONE
      5.933204CFNetwork           0x00007fff99aae937 TCP Conn 0x7f90d317d550 starting SSL negotiation
      5.933367CFNetwork           0x00007fff99aad303 TCP Conn 0x7f90d317d550 complete. fd: 64, err: 0
      5.933597CFNetwork           0x00007fff99b3bb1d TCP Conn 0x7f90d317d550 event 1. err: 0
      5.982858CFNetwork           0x00007fff99aac5d3 TCP Conn 0x7f90d317d550 started
      12.781780CFNetwork           0x00007fff99aaea5b TCP Conn 0x7f90cec4c400 SSL Handshake DONE
      12.888487CFNetwork           0x00007fff99aaea5b TCP Conn 0x7f90cec3d2b0 SSL Handshake DONE
      12.896477CFNetwork           0x00007fff99aae937 TCP Conn 0x7f90cec4c400 starting SSL negotiation
      12.896573CFNetwork           0x00007fff99aad303 TCP Conn 0x7f90cec4c400 complete. fd: 41, err: 0
      12.896932CFNetwork           0x00007fff99b3bb1d TCP Conn 0x7f90cec4c400 event 1. err: 0
      12.935553CFNetwork           0x00007fff99aae937 TCP Conn 0x7f90cec3d2b0 starting SSL negotiation
      12.935662CFNetwork           0x00007fff99aad303 TCP Conn 0x7f90cec3d2b0 complete. fd: 43, err: 0
      12.935885CFNetwork           0x00007fff99b3bb1d TCP Conn 0x7f90cec3d2b0 event 1. err: 0
      12.966965CFNetwork           0x00007fff99aac5d3 TCP Conn 0x7f90cec4c400 started
      12.978990CFNetwork           0x00007fff99a7021a Creating default cookie storage with process/bundle identifier
      12.978990CFNetwork           0x00007fff99a701b2 Faulting in CFHTTPCookieStorage singleton
      12.978990CFNetwork           0x00007fff99a70041 Faulting in NSHTTPCookieStorage singleton
      12.984951CFNetwork           0x00007fff99aac5d3 TCP Conn 0x7f90cec3d2b0 started
      14.301438CFNetwork           0x00007fff99aaea5b TCP Conn 0x7f90ce562060 SSL Handshake DONE
      14.302568CFNetwork           0x00007fff99aaea5b TCP Conn 0x7f90ce2fa900 SSL Handshake DONE
      14.302973CFNetwork           0x00007fff99aaea5b TCP Conn 0x7f90ce41cee0 SSL Handshake DONE
      14.305743CFNetwork           0x00007fff99aaea5b TCP Conn 0x7f90ce6d0fe0 SSL Handshake DONE
      14.403021CFNetwork           0x00007fff99aae937 TCP Conn 0x7f90ce562060 starting SSL negotiation
      14.403130CFNetwork           0x00007fff99aad303 TCP Conn 0x7f90ce562060 complete. fd: 37, err: 0
      14.403319CFNetwork           0x00007fff99b3bb1d TCP Conn 0x7f90ce562060 event 1. err: 0
      14.419447CFNetwork           0x00007fff99aae937 TCP Conn 0x7f90ce41cee0 starting SSL negotiation
      14.419543CFNetwork           0x00007fff99aad303 TCP Conn 0x7f90ce41cee0 complete. fd: 29, err: 0
      14.419575CFNetwork           0x00007fff99b3bb1d TCP Conn 0x7f90ce41cee0 event 1. err: 0
      14.419575CFNetwork           0x00007fff99aae937 TCP Conn 0x7f90ce6d0fe0 starting SSL negotiation
      14.419607CFNetwork           0x00007fff99aae937 TCP Conn 0x7f90ce2fa900 starting SSL negotiation
      14.419673CFNetwork           0x00007fff99aad303 TCP Conn 0x7f90ce6d0fe0 complete. fd: 35, err: 0
      14.419673CFNetwork           0x00007fff99b3bb1d TCP Conn 0x7f90ce6d0fe0 event 1. err: 0
      14.419939CFNetwork           0x00007fff99aad303 TCP Conn 0x7f90ce2fa900 complete. fd: 28, err: 0
      14.420132CFNetwork           0x00007fff99b3bb1d TCP Conn 0x7f90ce2fa900 event 1. err: 0
      14.451441CFNetwork           0x00007fff99aac5d3 TCP Conn 0x7f90ce562060 started
      14.485055CFNetwork           0x00007fff99aac5d3 TCP Conn 0x7f90ce6d0fe0 started
      14.488800CFNetwork           0x00007fff99aac5d3 TCP Conn 0x7f90ce41cee0 started
      14.491005CFNetwork           0x00007fff99aac5d3 TCP Conn 0x7f90ce2fa900 started

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   ObjectModelLib.dylib    0x0000000107569d64 0x107528000 + 269668
      1   ObjectModelLib.dylib    0x000000010756a841 0x107528000 + 272449
      2   ObjectModelLib.dylib    0x0000000107565217 0x107528000 + 250391
      3   ObjectModelLib.dylib    0x00000001075664ee 0x107528000 + 255214
      4   ObjectModelLib.dylib    0x000000010755fbf6 0x107528000 + 228342
      5   ObjectModelLib.dylib    0x000000010755f315 0x107528000 + 226069
      6   ObjectModelLib.dylib    0x000000010755d54d 0x107528000 + 218445
      7   DataBaseLib.dylib       0x00000001074bb8d5 0x1074b7000 + 18645

      8   com.adobe.InDesign.Document Framework    0x00000001104eea28 0x1104de000 + 68136

      9   com.adobe.InDesign.Document Framework    0x00000001104f05d7 0x1104de000 + 75223

      10  com.adobe.InDesign.Document Actions    0x0000000118f5ac06 0x118f57000 + 15366

      11  PublicLib.dylib         0x0000000103dae991 Command::DoImmediate(short) + 65
      12  com.adobe.InDesign.Utilities0x000000010ee4df87 0x10ee4c000 + 8071
      13  com.adobe.InDesign.Utilities0x000000010ee4e135 0x10ee4c000 + 8501

      14  com.adobe.InDesign.AppFramework    0x000000010d5b73d5 0x10d5a9000 + 58325

      15  PublicLib.dylib         0x0000000103dad8b0 CmdUtils::ProcessCommand(ICommand*) + 64

      16  com.adobe.InDesign.Document Framework    0x000000011051426c 0x1104de000 + 221804

      17  com.adobe.InDesign.Document Framework    0x000000011051721c 0x1104de000 + 234012

      18  PublicLib.dylib         0x0000000103dae991 Command::DoImmediate(short) + 65
      19  com.adobe.InDesign.Utilities0x000000010ee4df87 0x10ee4c000 + 8071
      20  com.adobe.InDesign.Utilities0x000000010ee4e135 0x10ee4c000 + 8501

      21  com.adobe.InDesign.AppFramework    0x000000010d5b73d5 0x10d5a9000 + 58325

      22  PublicLib.dylib         0x0000000103dad8b0 CmdUtils::ProcessCommand(ICommand*) + 64

      23  com.adobe.InDesign.AppFramework    0x000000010d6f96fb 0x10d5a9000 + 1378043

      24  com.adobe.InDesign      0x000000010299068d main + 285
      25  libdyld.dylib           0x00007fffa0c4e5ad start + 1

       

      <snipped by moderator.