2 Replies Latest reply on Feb 3, 2016 6:47 AM by artusfilm

    CC Apps won't launch, crash immediately

    artusfilm

      Hello all,

       

      I installed Creative Cloud on a brand-new PC, but it doesn't work. Every time I try to launch any app, it just crashes immediately, and I get a Windows error message saying that Photoshop, Premiere, After Effects, etc. stopped working.

       

      So far I've tried re-installing CC, updating my OS and all drivers as well as various troubleshoots, even though none of them fit my problem. None of it helped.

       

      Here's what I'm running:

      Windows 7 Professional 64-Bit

      MSI 970 Gaming Motherboard with an AMD FX 8350 Processor, 16 GB RAM and a MSI Radeon R9 380 Gaming graphics card with a memory size of 4 GB DDR5.

       

      Any help would be appreciated, thank you in advance.