1 Reply Latest reply on Feb 3, 2016 11:32 PM by Nanaky

    impossible to authorise a new computer for ADE

    joellec55799519

      I've just installed ADE on a new computer. But I can't get the authorisation with my ID on this computer. The warning message says "you can get an authorisation only if you haven't authorised another device - my old computer has been destroyed

        • 1. Re: impossible to authorise a new computer for ADE
          Nanaky Level 5

          Macintosh:

          1. quit Adobe Digital Editions.
          2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
            If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
          3. Open Adobe Digital Editions and reauthorize.
          4. Close all applications.
          5. Choose Start > Run.
          6. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
          7. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
          8. Select the Adept key.
          9. Choose File > Export.
          10. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
          11. Right-click the Adept key and choose Delete.
          12. In the Confirm Key Delete dialog, click OK.
          13. Close the Registry Editor.
          14. Open Adobe Digital Editions and reauthorize.