1 Reply Latest reply on Feb 3, 2016 11:30 PM by Nanaky

    Cannot download library books to ADE.

    suesbrews

      MESSAGE:  Cannot download library books to ADE.  Get the error message: The Buried Giant: Problem with document's license: E_ADEPT_CORE_ACTIVATION_TOKEN_SIGNATURE Document is licensed for a different user account.  I've uninstalled latest ADE and reinstalled previous (per Overdrive recommendation).

        • 1. Re: Cannot download library books to ADE.
          Nanaky Level 5

          Windows:

          1. Close all applications.
          2. Choose Start > Run.
          3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
          4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
          5. Select the Adept key.
          6. Choose File > Export.
          7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
          8. Right-click the Adept key and choose Delete.
          9. In the Confirm Key Delete dialog, click OK.
          10. Close the Registry Editor.
          11. Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

          1. quit Adobe Digital Editions.
          2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
            If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
          3. Open Adobe Digital Editions and reauthorize.