8 Replies Latest reply on Jun 19, 2017 10:29 AM by jeroyg

    After Effect error: Could not allocate sound memory

    Mad Artist

      Trying to remain calm about this but how do I freaking deal with this error!?

       

      I am at the point where I'm ready to ask Adobe to cancel the membership and give me back my money as I have been unable to do anything productive with After Effect because of this error! I have looked around for answers but none either works or solve the problem. Here's the following information as I need answers ASAP as to how to fix this:

       

      Software:

      - After Effect CC 2015 (Version 13.6.1.6)

      - Error code: 26 :: 392

       

      Laptop:

      - Type: Macbook Pro

      - Operating System: OS X Yosemite (version 10.10.5)

      - RAM/Memory: 16 GB

       

      How I temporarily solved:

      - Used .MOV and .AIF for visual and audio instead of .MP4 and .MP3 - worked for 2 videos before error happened again

       

      What have I done:

      - tried .MP3, .MP4, .MOV, .AIF

      - tried compressing my files

       

      'Solutions' that doesnt work:

      -> Uninstall Quicktime: I can not do that because my laptop will not allow it. That program is required in the system so uninstalling is out of the question

      -> Using other programs: I do not have the money to trail and error any and all programs that supposedly fix the error