THIS IS NOT A QUESTION.
If an education institution purchases Adobe software and it becomes associated with a certain email/user, and that user/email is retired/person quit/was simply the purchaser for...the software cannot be transferred to a new user within the same institution. Adobe clearly does not understand the education market.
I apologise for the trouble you are facing.
Can you please let me know which license do you wish to get transferred?
Like, the product name, its version, License type.
I can see what best I can do for you.