1 Reply Latest reply on Feb 4, 2016 10:40 AM by cselhost

    Adobe Digital Edition download issue


      When I try downloading a PDF using adobe digital editions I get this error:

      Error getting License. License Server Communication Problem:

      E_ACT_NOT_READY What do I do?


        • 1. Re: Adobe Digital Edition download issue
          cselhost Level 2

          Hi Brad,


          You need to manually delete the activation file and then resign in. Please follow these steps:


          You must have administration authority.

          On Windows it can be found here:
          Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.


          Search for the following folder:


          The 'Activation' folder can be entirely deleted.


          On Mac it can be found here:
          In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:

          ~/Library/Application Support/Adobe/Digital Editions/


          Delete the activation.dat file within the 'Digital Editions' folder.


          Restart ADE and it should be deactivated at this point. You should be good to sign back in.