1 Reply Latest reply on Feb 4, 2016 10:40 AM by cselhost

    Adobe Digital Edition download issue

    bradk33751123

      When I try downloading a PDF using adobe digital editions I get this error:

      Error getting License. License Server Communication Problem:

      E_ACT_NOT_READY What do I do?

      !

        • 1. Re: Adobe Digital Edition download issue
          cselhost Level 2

          Hi Brad,

           

          You need to manually delete the activation file and then resign in. Please follow these steps:

           

          You must have administration authority.


          On Windows it can be found here:
          Open Windows Registry by using the command prompt and typing 'regedit' or by opening the start menu and searching for 'regedit'.

           

          Search for the following folder:
          HKEY_CURRENT_USER\Software\Adobe\Adept\Activation

           

          The 'Activation' folder can be entirely deleted.

           

          On Mac it can be found here:
          In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


          ~/Library/Application Support/Adobe/Digital Editions/

           

          Delete the activation.dat file within the 'Digital Editions' folder.

           

          Restart ADE and it should be deactivated at this point. You should be good to sign back in.