BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
well, actually I tried all the solution and still have the same problem. Basically I used Adobe CC cleaner and cleaned all adobe related file and apps from my windows at once. but when I reinstalled adobe cc again, it still shows me the blank white screen.
well, I had a chat with adobe support and one of the adobe assistant took control of my screen and he deleted several files from different path in my windows and reinstalled adobe application manager and then updated it to adobe cc and then my adobe cc screen came back. well, basically the only option for the ones who face this problem is to share their screen with the assistant and let them to help you on this. awesome adobe support.
This sounds like the problem I am having, unfortunately I am struggling to find where I can actually chat to a customer support team member! You say that it's awesome support - I can't find them anywhere! Can you point me in the right direction (I'm from the UK if that makes any difference) I wanted to use these products and I'm just downloading the trial but I shan't buy if it's so ridiculously difficult to get help.
I think there should be similar support page in Adobe UK as Adobe US. basically you can search the term "Adobe Support" in google and the first link leads you to support page. then you have to scroll all the way down and you'll find the icon with headset and click on the link below it.This is the link I found :
=====> Adobe Support
In addition, when you clicked on the link, you'll be forwarded to this page:
====> Contact Customer Care
I hope it helps.
This happens to me EVERY time CC Desktop updates.
And I chat with Adobe and spend an hour doing all of the same thing again.
I downloaded AdobeCreativeCloudCleanerTool.dmg on one of our sessions - you may have it from your session with them. I use that to clean CC Desktop app ONLY, then reinstall the app.
Very frustrating that they seem unable to correct this issue.
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HELLO GUYS THIS THE ONLY SOLUTION ABOUT WHITE OR BLACK SCREEN RELATED TO ADOBE APP IN WINDOWS 10. THE PROBLEM SEEMS TO BE THE LAST UPDATE OF THE GRAPHIC DRIVERS(Intel(R) HD Graphics) . IF YOUR COMPUTER HAS 2 GRAPHICS DRIVER LIKE MINE(INTEL AND NVIDIA) , JUST MAKE A RIGHT CLICK ON THE SOFTWARE ICON IN DESKTOP GO TO( run with graphic processor) - click on ( integrated graphics ) for me, already set it like the default(note that High-performance NVIDIA processor was my default before ). also you can change the default graphics in (change the default graphics processor ).
IF YOUR COMPUTER HAS only(intel(R) HD) go to the setting and restore the previous driver