4 Replies Latest reply on Feb 5, 2016 3:54 AM by kenb97270289

    How to buy clips with file ID

    kenb97270289

        Not really a question for the community, but I can't find any other way of contacting Adobe so, here it is for the Adobe Stock team:

      I have downloaded 33 clips which I would now like to buy for a corporate film. The clip files each carry a unique file name as downloaded. However, when I enter the ID in the Stock search bar, no results are found. Do I have to manually search again for every clip? Do I have to purchase each clip separately as there does not appear to be a 'basket' to load? Is there an email address where I can forward my list of clips by ID and make a single purchase? Please help as other stock libraries appear to be much simpler to use and if I have to go through the laborious process of searching again, I'll probably buy similar clips elsewhere.

       

       

       

        • 1. Re: How to buy clips with file ID
          Beverley Gray Adobe Employee

          Hi there

           

          You should be able to search using the file number.  Please check that you have 'videos' selected under the Search option.

           

          video.png

          If that doesn't work, please provide a file number we can check.

           

          Video clips would need to be purchased individually I'm afraid.

           

          Thanks

           

          Bev

          • 2. Re: How to buy clips with file ID
            kenb97270289 Level 1

            Hi Bev

             

             

             

            Thanks for the note.

             

             

             

            I provided a list of the clips in my original email – have you tried opening any of them?

             

             

             

            They don’t appear to work for me.

             

             

             

            Thanks

             

             

             

            Ken

             

             

             

             

             

             

             

             

            1920_F_14936611_pMRhSKTjrh44OYM8sGJpVkM4NTDW0dXf_ST

             

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            1920_F_23819586_ODaexHfk1UyOgvBmH7xRs262JIlzaRHo_ST

             

            2

             

             

            1920_F_33426416_2MVBo5SD5WJZG7hnroQgRZfsM270b8jT_ST

             

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            1920_F_45581065_ZuRslERPoVJcK9Kf9Ybt6Nfldxbf3nvT_ST

             

            4

             

             

            1920_F_49596734_WJZrHVKlwmwslWuIvCMzMtFQnHUiOPtk_ST

             

            5

             

             

            1920_F_56813597_OZwI2QB9k1JBRMIGEC8lZjyjzE5RiBEw_ST

             

            6

             

             

            1920_F_58108957_ZhJsZz00NUhKEMT16T4h5MqYreuR50iV_ST

             

            7

             

             

            1920_F_62399903_RpRQxGZwSplPNyzfjqVjzJtTivjxe0Cw_ST

             

            8

             

             

            1920_F_66468323_a1kQfrXw4EWw8LjBx3bTEjWIMqYvOQTp_ST

             

            9

             

             

            1920_F_69061928_9LGnTy2lcVE7I1xEzAqsgbOpdRfaVQNU_ST

             

            10

             

             

            1920_F_69540438_o2VqdkZwIyw5GvxKIXW8Xsn3T31YIyfw_ST

             

            11

             

             

            1920_F_73951789_URlckSonLLlnJR8zNEskVcGXAVuNnNs8_ST

             

            12

             

             

            1920_F_77706674_tXU6yA63UTImikSSaXwFYEVGSR1dZKTJ_ST

             

            13

             

             

            1920_F_78893003_M32KA2oHWf77z9MrNqaJUPPIkwoX1hZE_ST

             

            14

             

             

            1920_F_78922677_Jb1zhVx3IO7oXYYUNtDwuWzxYCBCfHEo_ST

             

            15

             

             

            1920_F_79618727_LLktZuPQwP3OpvvXUsqilZC9vANCrkI3_ST

             

            16

             

             

            1920_F_79689242_MViIZVNS4fhu8BjBEpNGrQWeZM4utkZ5_ST

             

            17

             

             

            1920_F_80473100_xG24dl7q6EKzZ8aOkux2hpMdHu9VX9jL_ST

             

            18

             

             

            1920_F_80476034_u1O7A56ukD7AH7fkmlDZO8aIJmAcfBRP_ST

             

            19

             

             

            1920_F_80518665_PONTT3Kp3x3fSubWJ4fPgzZveDNqC4ZS_ST

             

            20

             

             

            1920_F_80565427_lCbznj3orJHSmXYjFLjwVpaNCWZmdQsE_ST

             

            21

             

             

            1920_F_80878202_HWNnFYhGv6aOwogeHjMvSen35rcLXyMf_ST

             

            22

             

             

            1920_F_81470360_CKRJB3SK3n9skj2NNK38uCzSqbDtP66S_ST

             

            23

             

             

            1920_F_82299337_HmDJHRdMXcfqO2dH6O3cpu7IzbyDompw_ST

             

            24

             

             

            1920_F_82911045_viuK1rFFNjtYkaBhVqiQ6wwIPbMqPoBB_ST

             

            25

             

             

            1920_F_90142481_9gzSmZcMFZSHRXaVMqQbcpZ5sxKT90a8_ST

             

            26

             

             

            1920_F_91808278_rLp3nGJEOVfjrCGMU8l5WJyOvUpH6yen_ST

             

            27

             

             

            1920_F_92961343_r3BAVq8CbDtTrjU9XmIwhxAoZa7ECTDt_ST

             

            28

             

             

            1920_F_94147239_7ntzI7JRHW2nsniISvlIKbNLVWGiTg3R_ST

             

            29

             

             

            1920_F_94801005_wIF704KWKweOpwKNmACPflTEfObpT7SG_ST

             

            30

             

             

            1920_F_96048297_NrwptMKaXOcqmPTfyTeox30kfFGNZ4hn_ST

             

            31

             

             

            1920_F_97206894_VU7NePTWIhPucxp2f6vUuwHsp8SO0iLM_ST

             

            32

             

             

            1920_F_100238138_cMf4hFyqUntZaPGcpzLLT3XHl6RBVJcy_ST

             

            33

             

             

            Ken Buckfield

            • 3. Re: How to buy clips with file ID
              Beverley Gray Adobe Employee

              Hi Ken

               

              1920_F_23819586_ODaexHfk1UyOgvBmH7xRs262JIlzaRHo_ST

               

              Search using 23819586

               

              23819586.png

              Does that help?

               

              Thanks

               

              Bev

              • 4. Re: How to buy clips with file ID
                kenb97270289 Level 1

                Hi Bev

                 

                 

                 

                Yes – that works – thanks.

                 

                 

                 

                Just a shame I can’t buy in bulk.

                 

                 

                 

                Regards

                 

                 

                 

                Ken